General terms
Terms of sale
1. Purpose
These terms govern the sale of the guided tours offered by NK Seeds Funds & Travel in Luang Prabang: the day tours and the evening tours. Any booking implies acceptance of these terms. They do not cover visits to the association's projects, which are free and without commitment.
2. The seller
NK Seeds Funds & Travel, a travel agency based in Luang Prabang (Laos), owned by the NK Seeds association: a French non-profit association (loi 1901), SIRET 851 387 167 00014, registered office 20 Grande Rue, 74300 Cluses, France.
3. Booking
Tours must be booked at least one week before the departure date, by a request sent from the tour page. Once the date is confirmed, we send you a payment link; the booking becomes firm upon payment of the full price of the tour. It is only confirmed after our message giving the guide, the time and the meeting point; if you do not receive this message within 48 hours, contact us.
4. Prices
Prices are shown on each tour page, all taxes included, according to the number of participants. They include what the tour page lists and nothing else. Personal expenses, meals and drinks not listed on the tour page, and tips are not included. Tips are not expected.
5. Payment
The full price of the tour is paid online by card, via the payment link we send you once your request is confirmed; payment is processed by Stripe, which alone receives your card details. There is no balance to pay on site. The exact amount is shown before you confirm the payment.
6. Cancellation by the customer
Cancellation more than 48 hours before the departure time: the price paid is refunded in full. Less than 48 hours before, or not showing up at the meeting point: the price paid is kept, as the guide has set the day aside. The date can be moved free of charge, depending on the guides' availability.
7. Cancellation or change by the agency
We may cancel or move a departure for safety reasons, weather that makes the tour impossible, or if the guide is unavailable. We then offer another date or another tour; if nothing suits you, the price paid is refunded in full. No other compensation is due.
8. Conduct of the tour
Depending on the tour, you travel on foot, by tuk-tuk, by boat or by minivan; the amount of walking is stated on each tour page. The guide may shorten or change a route for safety reasons. The guide may end the participation of anyone whose behaviour endangers the group or is disrespectful to places of worship or local people, without refund.
9. Insurance and liability
Each participant must have travel insurance covering medical costs and repatriation. Our liability does not cover lost or stolen personal belongings, nor the consequences of a medical condition not reported before departure. Tell us about any physical limitation when you book: we will tell you honestly whether the tour is suitable.
10. Complaints and governing law
Any complaint must be sent to us in writing within 30 days of the tour; we reply within 15 days.